Any questions left?
Many of you are already working with various portals. For others, it is the first time. Perhaps you have just taken over a campsite and have just started surveying the entire playing field and are still orientating on administration software (PMS). If you cannot find the answer to your question below, please contact the Sales department. They will be happy to help you!
Frequently asked questions
General questions and registration
Online booking is not only convenient for campers, but also for you as a campsite operator! Thanks to online booking, campers can book their next camping holiday with just a few clicks on your own website and on our websites and apps at a time that suits them (most bookings are made on Sundays after 8pm). Very easily, quickly and from anywhere. And what does that mean specifically for you? The camper's data is already recorded, you as a camp site owner have more planning security, the check-in process is faster and there is simply more time to take care of other more important things. As a campsite that can be booked online, you will also appear higher up in the search results.
There is no registration fee. Neither is there a monthly or annual fee. You will only pay a small percentage of the booking revenue to us. Of course you don't pay for canceled bookings or no shows.
Simply fill in this form and we will contact you shortly to guide you through the next steps.
Integrations
You can find an overview of all supported systems here.
We have launched our own booking solution (PMS) Max Camping that enables you make your campsite bookable on your own website very easily. At the same time, it enables you to become bookable with ACSI camping.info Booking as well. Max Camping also has a number of connections to channel managers.
One thing in advance: You can manage your availabilities individually
for the stands and rental properties you have created. Exactly to the
day with or even without an administration system. Among other things,
our booking system offers the indication of:
✓ Minimum length of stay
✓ Prices for stands depend on the number of people
✓ Opening days and periods
✓ Additional costs (e.g. for a car parking space)
✓ The amount of the deposit is flexible when booking, at least 20%
You as a campsite owner will always receive the amount in your favored
currency. We have deposited the following currencies: Euro, Swiss Franc and
Danish Krona.
Bookings
The customer pays directly to you.
You determine your own offer with your own rates and conditions for our channel in the software you are already using. You also set your own desired cancellation policy.
You can cancel the booking or amend the booking in question in your own management software (PMS). You therefore do not need to ask ACSI camping.info for permission to cancel bookings. Nor does the customer need to ask ACSI or camping.info. After all, the customer is your customer.
You apply your own cancellation policy in the event of cancellations, but you are free to be flexible in this regard. In the event of cancellations where you are required to refund the guest in full or in part, you should settle this directly with the guest.
You can adjust the final amount in the overview of all bookings that are invoiced monthly, once the guest(s) has/have departed.
Once the campsite has cancelled the booking, the guest claims the amount paid to the campsite from their insurer. To do so, the guest uses the campsite’s cancellation confirmation.
During the Reconciliation process, the campsite enters the amount paid by the guest (as the refund is processed via the insurance company).
Cost and invoicing
If you advertise with either camping.info or ACSI Publishing, you will pay 10 % commission on the booking net revenue. Otherwise it's 14 %. Apart from that there are no extra fees.
Each month, you will receive an email asking you to check the bookings that are due to be invoiced. This relates to stays that ended in the previous month. You will then have a few days to make any changes in the event of a no-show, a cancellation or an early departure. The commission is based on the amount you have actually received. You can submit the changes within the timeframe specified in the email. You can indicate whether we should collect the final amount (SEPA Direct Debit, which is our preferred method but only available within the Eurozone), or you can transfer the amount yourself within the timeframe stated on the invoice.
Contact our customer care team with your invoice number.
CampingCard ACSI
You are free to choose whether or not to offer bookings at the Camping Card rate. You will be asked about this when you sign the contract, but you can change your mind at any time.
Just ask Sales (sales@acsi.eu).
At present, it is only possible to be bookable at the CampingCard rate for campsites that use Secureholiday by Ctoutvert or Maxcamping.
If you agree to be bookable at the CampingCard rate, simply let us know. We will then automatically set your booking periods and your rate, including discount rules such as ‘7=6’. Any extras not included, such as a third person, will be automatically added to the price.
In this case, the correct amount is calculated automatically: the cost of nights within the CampingCard period is charged at the CampingCard rate, and those outside this period at the standard rate.
For CampingCard bookings, a booking fee is charged based on the number of nights: 1 and 2 nights €1.50; 3 nights €2.50; 4 and 5 nights €4.50; 6 and 7 nights €6.50; 8 and 9 nights €8.50; 10 and 11 nights €10.50; 12 nights €12.50; 13 nights €13.50; 14 nights €14.50; 15 nights €15.50 and 16 or more nights €17.50. These booking fees are payable by the customer and invoiced in full to the campsite. Any booking fees charged by the campsite itself are hereby waived.
No, the CampingCardACSI rate can also be booked on Eurocampings, where applicable.
You can decide on the spot whether to let the customer pay the discounted rate. You can then easily amend this in the monthly statement we send out, so that the correct commission is calculated.